Common questions

You'll create an account, complete identity verification (KYC), and link a funding method. Most applications can be reviewed within one to two business days. See How It Works for the full walkthrough.

Minimums vary by product: physical bullion has a per-item minimum, while the Gold Savings Plan is designed for smaller recurring amounts.

No. Our educational content is written in plain English for first-time investors, and every product page explains who it's typically a fit for.

Typically a government-issued photo ID and proof of address, as part of standard identity verification (KYC).

We currently serve US and UK users.

Pricing is based on the live spot price of gold plus a transparent spread and any applicable fees, all shown before you confirm an order. See Pricing & Fees for the full breakdown.

Vaulted gold can generally be sold back through your account during market hours. Physical bullion redemption/buy-back processes and timing are covered on the relevant product page.

No. Gold's value can rise or fall, and past price movements don't guarantee future results. Nothing on this site should be read as a promise of profit; see our Risk Disclosure.

Large orders may be subject to additional verification or processed slightly differently than standard orders.

Quoted prices are typically time-limited; if a quote expires before you confirm, you'll be shown a new price to accept rather than the order silently going through at a stale price.

Vaulted gold is held on an allocated basis in insured, access-controlled vaults, segregated from the company's own assets. See Security & Vaulting for the full layer-by-layer breakdown.

Vaulted holdings are covered by insurance arranged through our vault partners. See Security & Vaulting for how that's structured.

Allocated, segregated gold is intended to remain your property, separate from company assets, regardless of the company's status. See Security & Vaulting for how segregation works.

Vault locations vary by product and partner, and are disclosed as part of your account once you hold a vaulted position. See Security & Vaulting for how vault partnerships work.

Policies on client visits vary by vault operator; see Security & Vaulting for how independent audits work as an alternative to in-person inspection.

Typically: a spread over spot price on each purchase, an ongoing storage fee for vaulted gold, and delivery fees if you choose physical delivery. All fees are itemized on Pricing & Fees with no hidden charges.

Redemption/sell orders may carry a spread and, for physical bullion, possible processing costs. Exact figures are shown on Pricing & Fees.

Yes. Storage fees are based on your holding, not on whether it's currently up or down in value; they apply regardless of price direction. See the fee estimator on Pricing & Fees to see this cost isolated from price movement.

No standalone account fee is planned; revenue comes from spreads, storage, and delivery as itemized on Pricing & Fees.

Tax treatment depends on your country, account type, and personal circumstances, and can differ significantly between, for example, the US and the UK. This is not tax advice; please consult a licensed tax professional in your jurisdiction.

Regulatory status and registration vary by jurisdiction and product type. See our Risk Disclosure for the current status in each market we serve.

No. Tax treatment, and in some cases regulatory status, can differ meaningfully between the US and UK. See our Gold & Retirement product page for one example of how these differences show up in practice.

See our Gold & Retirement page for an educational overview. Rules vary significantly by country and account type, and we don't currently offer a retirement-account product directly.

Once logged in, account details can be updated from your account settings. If you no longer have access, contact support to verify your identity and update your details securely.

Contact support to begin account closure. Any gold holdings will need to be sold or arranged for delivery first; see Buying & Selling for redemption details.

See the Contact page for email, phone, and support hours, all kept in one place and kept current.

Account security options are shown in your account settings once you've signed up, and expanded over time as new features become available.