How it works
From account to holding, step by step
Nothing here is hidden behind a signup wall. Here's exactly what happens at each stage, including the parts that take a little longer than you'd like.
Why we ask for KYC/AML checks
Before you can fund an account, we verify your identity, a process usually called "Know Your Customer" (KYC) and required under anti-money-laundering (AML) regulation in most jurisdictions we operate in, including the US and UK.
In practice, that means confirming your name, address, and date of birth, and usually a government-issued ID. Most checks complete automatically within minutes; some are reviewed manually and can take one to two business days.
Ways to fund your account
Bank transfer
Typically the lowest-cost way to fund your account, usually settling within one to three business days.
Debit card
Usually available for smaller, faster top-ups.
Existing gold transfer
For some vaulted products, transferring in gold already held elsewhere may be possible.
Settlement
How long things take
- Buying vaulted gold: typically settles same business day once funds clear.
- Physical bullion delivery: typically dispatched within a few business days of a cleared order, with exact timing depending on item and destination.
- Selling / redemption: cash proceeds typically settle within a few business days; physical redemption takes longer.
Selling or redeeming your gold
- Request a sale or redemption from your account.
- Confirm the quoted price, which is live and time-limited.
- Choose cash settlement, or physical delivery where the product supports it.
- Funds or shipment are processed within the stated timeframe for your product.
Risk warning: Quoted prices reflect the market at the moment you confirm an order. Gold prices can move quickly, and past prices don't guarantee future ones. Read the full Risk Disclosure.